FAQ
1. Methods of payment do you accept?
We accept most major credit cards, including Visa, Mastercard, American Express, Discover and payments from verified PayPal accounts.
2. Is my credit card information secure?
Pick A Toy comply with the highest standards of safety and security set by the credit card companies. Your credit card information is encrypted using SSL technology during transmission preventing third-party sites from seeing or accessing it. When you submit your payment details, it is only used to complete the requested transaction, none of your credit card details are stored.
3. What is your return policy?
You can return unused items in their original packaging within 30 days of delivery for a refund. Return shipping is paid by the customer. If an item arrives defective or damaged, we'll send you a free replacement. Email support@pick-atoy.com to start a return.
Once we receive your return, please allow 2–10 business days for your refund to be processed.
4.Can I change or cancel my order once I've placed it?
Of course! If the order hasn't been shipped, we are able to change or cancel an existing order. Please email us at support@pick-atoy.com.
5. I received a coupon code, how can I use it?
Coupon codes can be used during checkout. Once you have entered the coupon code, the total price will be updated.
What methods of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my credit card information secure?
Yes, your credit card information is completely secure. Our store uses SSL encryption and is PCI-DSS compliant. We never store your full credit card details on our servers.
What is your return policy?
You can return unused items in their original condition and packaging within 30 days of delivery for a refund. Return shipping is paid by the customer, and defective or damaged items are replaced free of charge. See our Refund policy for details.
Can I change or cancel my order once I've placed it?
If your order hasn't shipped yet, we can modify or cancel it. Please contact us as soon as possible through our contact form or email. Once an order has shipped, it cannot be canceled but can be returned after delivery.
How can I use a coupon code?
Enter your coupon code in the discount field at checkout. The discount will be applied to your order total. Only one coupon code can be used per order. If you have trouble, please contact our support team.